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my computer got viruses
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aFearlessNoob



Joined: 15 Nov 2007
Posts: 194

PostPosted: Wed Jul 02, 2008 1:52 pm    Post subject: my computer got viruses Reply with quote

and spyware, so I downloaded a-squared and Avast to get rid of them I ran a-squared twice and it caught like 12 of them then I restarted the comp and I installed Avast, but then, the comp froze! so I restarted the comp again but now it keeps booting over and over and it doesn't go more than the windows XP screen plz Help![/list]
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Cold_Comfort



Joined: 11 May 2007
Posts: 396

PostPosted: Wed Jul 02, 2008 3:07 pm    Post subject: Reply with quote

Have you tried pressing the F8 key from the git g0 to reach the boot menu?

There you can select the option to "disable automatic restart" -- which will atleast allow you to read the BSOD (look for a file name) -- and also try Safe Mode or Safe Mode with Networking.

Also, do you have an XP installation CD?
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aFearlessNoob



Joined: 15 Nov 2007
Posts: 194

PostPosted: Wed Jul 02, 2008 3:23 pm    Post subject: Reply with quote

I tried again andI made it past the windows XP screen, I thought of scanning for viruses right away, but after double-clicking avast the comp seems to have frozen again, gonna try unpluggin it from the wall.
P.S. don't ave the XP installation disk
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aFearlessNoob



Joined: 15 Nov 2007
Posts: 194

PostPosted: Wed Jul 02, 2008 3:34 pm    Post subject: Reply with quote

I got in in safe mode and it's stable, gonna try running avast in safe mode
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Cold_Comfort



Joined: 11 May 2007
Posts: 396

PostPosted: Wed Jul 02, 2008 4:04 pm    Post subject: Reply with quote

Try "Clean Boot" troubleshooting:

CLEAN BOOT TROUBLESHOOTING technique

First, restart in Safe Mode if necessary -- (tap the f8 key promptly on startup and choose the Safe Mode option from the boot menu) or Normal mode

Then:

Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

See this link for detailed information:


http://support.microsoft.com/kb/929135 << for Vista, but applies equally to XP, and better written.

Now restart and test the issue at hand

If no problems, run msconfig and recheck half the disabled items on the Services tab. Test again. If the problem recurs, UNcheck half the items you just checked to narrow down the culprit.

If the problem didn't occur, check the other half, so all the Services are enabled -- proceed to do this on the startup tab as well.

Get the idea? You want to isolate the problem to a specific startup if possible.

Note: if you already have items unchecked under msconfig > startups and are in “selective” startup mode – you should note what these are before beginning. They will need to be de-selected again.

-----------------------------------------------------------



And you might want to test the ram as well:

Beginners Guides: Diagnosing Bad Memory


Memtest86 - A Stand-alone Memory Diagnostic
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aFearlessNoob



Joined: 15 Nov 2007
Posts: 194

PostPosted: Wed Jul 02, 2008 4:42 pm    Post subject: Reply with quote

yeah cause avast when I ran avast in safe mode it said that the memory was virus infected too so ima try even that
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aFearlessNoob



Joined: 15 Nov 2007
Posts: 194

PostPosted: Wed Jul 02, 2008 5:03 pm    Post subject: Reply with quote

Cold_Comfort wrote:
Try "Clean Boot" troubleshooting:

CLEAN BOOT TROUBLESHOOTING technique

First, restart in Safe Mode if necessary -- (tap the f8 key promptly on startup and choose the Safe Mode option from the boot menu) or Normal mode

Then:

Run msconfig and select the "Services" tab. Check "Hide Microsoft Services" and then disable the rest. Also uncheck "load startup group" on the general page.

See this link for detailed information:


http://support.microsoft.com/kb/929135 << for Vista, but applies equally to XP, and better written.

Now restart and test the issue at hand



I did everything up until here but the problem still happens, comp keeps rebooting by itself without making it past the Windows XP logo
can anyone plz help? my parents r gonna think I fuked up the comp Sad
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ch1ck3n.s0up



Joined: 29 Feb 2008
Posts: 680
Location: USA, NJ, Exit 100

PostPosted: Wed Jul 02, 2008 5:15 pm    Post subject: Reply with quote

1. Check your fans! If a fan dies, the computer will keep restarting to protect itself against a meltdown. Were you hearing any weird sounds from the computer in the past couple of months? That would have been the moans of a dying fan.

2. Did you try restoring to an earlier checkpoint?
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aFearlessNoob



Joined: 15 Nov 2007
Posts: 194

PostPosted: Wed Jul 02, 2008 5:21 pm    Post subject: Reply with quote

ch1ck3n.s0up wrote:
1. Check your fans! If a fan dies, the computer will keep restarting to protect itself against a meltdown. Were you hearing any weird sounds from the computer in the past couple of months? That would have been the moans of a dying fan.

2. Did you try restoring to an earlier checkpoint?


There wasn't any weird noises from the comp, and I can't try using an earlier checkpoint I can't even make it past the windows xp logo
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Code_of_Life



Joined: 20 Feb 2007
Posts: 2129
Location: Irving, TX

PostPosted: Wed Jul 02, 2008 5:41 pm    Post subject: Reply with quote

what happens after it shows the logo?
does the logo display with half brightness? does it hang/bluescreen/blackscreen ?
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aFearlessNoob



Joined: 15 Nov 2007
Posts: 194

PostPosted: Wed Jul 02, 2008 5:55 pm    Post subject: Reply with quote

Code_of_Life wrote:
what happens after it shows the logo?
does the logo display with half brightness? does it hang/bluescreen/blackscreen ?

no blue screen of death, only the screen turns black for a couple of sec after the windows xp logo shows, then it restarts again from the beginning until it reaches the logo again, and then it restarts again and again
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aFearlessNoob



Joined: 15 Nov 2007
Posts: 194

PostPosted: Wed Jul 02, 2008 6:04 pm    Post subject: Reply with quote

Can I use a restore point even in safe mode? I didn't wanna do it from the start cause my parents created the restore points, not me, and I was thinking that some of their info could get lost if I do it, but the comp is unusable like this.
Edit: oh fuk it I'm gona try it
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aFearlessNoob



Joined: 15 Nov 2007
Posts: 194

PostPosted: Wed Jul 02, 2008 6:15 pm    Post subject: Reply with quote

damn it didn't work either Mad instead I got an eror message but it went by so fast I couldn't see what it said
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Code_of_Life



Joined: 20 Feb 2007
Posts: 2129
Location: Irving, TX

PostPosted: Wed Jul 02, 2008 6:25 pm    Post subject: Reply with quote

1)The virus has been completely removed right? Which one was it?
2)XP seems to be crashing before it gets to your startup list. Its likely a corrupt or missing system file (or driver).

in safe mode...
1) run eventvwr.msc. i.e start->run-> type eventvwr.msc->press enter
2) open the system log. Go through the last few log entries to see what failed. Disabling a piece of hardware in safe mode may resolve hardware issues. running "sfc /scannow" will Scan all protected system files and replaces incorrect versions with correct Microsoft versions. It may ask for a XP CD or folder containing XP CD files. If its a branded PC theres likely a folder in C:\ or on a hidden partition that contains those files (look for a i386 folder)
3) when XP crashes it creates two log files in the root folder (c:\). Try opening c:\bootlog.txt or c:\ntbtlog.txt with notepad in safe mode.
(http://www.greatis.com/security/bootlog.htm is a tool that makes analyzing those files easier)
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aFearlessNoob



Joined: 15 Nov 2007
Posts: 194

PostPosted: Wed Jul 02, 2008 6:33 pm    Post subject: Reply with quote

does anyone know how to fix this problem? this is what happened so far:

At first the comp had some viruses/spyware so I downloaded 2 programs, avast and a-squared. I installed a-squared first and ran it, it caught about 15 entries I told it to delete them then I ran it a second time to see if the comp was clean but the same 15 entries with th same names were caught again by a-squared and I told it to delete them again, but after a third time of running it I saw they were still there, then I restarted the computer in order to insall avast,when the computer restarted the icon for a-squared on the dektop looked weird but no biggie since it didn't get rid of the problem I just uninstalled a-squared, next I installed avast and as soon as I ran it, it caught a virus in the memory and it suggested to restart the computer so avast can scan the system before the virus in the memory has a chance to run, I did so, the computer restarted and avast started scanning a finding several problems, since it took forever I told him to eliminate all threats by pressing 2, after it did its job it's when the problem of the comp restarting by itself over and over showed up
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